Job Description

This is a full-time on-site role for an IT Support Specialist, located in Ibaraki. The IT Support Specialist will be responsible for providing technical support and troubleshooting issues related to desktop computers and other IT equipment. Daily tasks include responding to help desk inquiries, resolving technical problems, and ensuring smooth IT operations.

Key Responsibilities

• Communicate directly with Japanese end users in Japanese (reading, writing, and speaking) without reliance on translation tools.
• Read, understand, and respond to Japanese incident tickets, manuals, and documentation, including those containing complex kanji.
• Act as a point of contact for Japanese users and customer stakeholders.
• Technical & Field Support
• Provide on-site and remote support for: Desktop/Laptop hardware and software issues.
• OS installation, reimaging, and configuration.
• Application troubleshooting and support.
• Conference room and AV support.
• Coordinate with vendors for hardware repair, replacement, and service delivery.
• Asset Management Responsibilities.
• Physical Asset Management and inventory tracking.
• Asset allocation for new joiners.
• Collection of assets from resigned users.
• Loaner device allocation and tracking.
• Weekly and monthly asset audits.
• Asset disposal activities in compliance with policies.
• Operational & Administrative Tasks.
• Maintain and update operational forms, reports, and documentation.
• Follow established processes and ensure compliance with internal and client standards.
• Proactively review manuals and documentation to resolve issues independently after initial guidance.

Qualifications

Proficient in Technical Support and Troubleshooting Proficient in Microsoft Intune, Active Directory, O365 Admin, Windows SCCM Experience with Desktop Computers and Information Technology Skilled in Help Desk Support and customer service Excellent problem-solving and communication skills Ability to work independently and collaboratively on-site Experience in a similar role is beneficial Bachelor's degree in Information Technology, Computer Science, or related field is preferred Must be a Japanese native with fluent English-speaking skills.

Job Description

We are seeking a highly skilled and motivated IT Support Specialist with strong English language proficiency to support end users in Singapore. This role requires direct communication with users and stakeholders, along with hands-on technical support and comprehensive asset management responsibilities.

Key Responsibilities

• Communicate directly with English end users in English (reading, writing, and speaking) without reliance on translation tools.
• Read, understand, and respond to English incident tickets, manuals, and documentation, including those containing complex English.
• Act as a point of contact for Japanese users and customer stakeholders.
• Technical & Field Support
• Provide on-site and remote support for: Desktop/Laptop hardware and software issues.
• OS installation, reimaging, and configuration.
• Application troubleshooting and support.
• Conference room and AV support.
• Coordinate with vendors for hardware repair, replacement, and service delivery.
• Asset Management Responsibilities.
• Physical Asset Management and inventory tracking.
• Asset allocation for new joiners.
• Collection of assets from resigned users.
• Loaner device allocation and tracking.
• Weekly and monthly asset audits.
• Asset disposal activities in compliance with policies.
• Operational & Administrative Tasks.
• Maintain and update operational forms, reports, and documentation.
• Follow established processes and ensure compliance with internal and client standards.
• Proactively review manuals and documentation to resolve issues independently after initial guidance.

Qualifications

Must Have experience working / using MS Intune, Active Directory, Windows SCCM, MS Office suite Troubleshooting, Resolving tickets using ServiceNow, Reimaging of laptops (PXE Boot, autopilot and USB), Asset Management. English Language & Communication, Communicate directly with English end users in English (reading, writing, and speaking) without reliance on translation tools.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

We are seeking a skilled and customer-focused Dispatch AV Technician to provide on-site and remote support for audio-visual and IT systems across multiple client locations. This role demands strong troubleshooting skills, hands-on technical expertise, and excellent communication with both technical teams and end users.

Key Responsibilities

• Respond to dispatched service requests for AV setup, support, and troubleshooting.
• Install, configure, test, and maintain AV equipment including: Projectors, Video conferencing systems, Microphones, Speakers, Displays, Control systems (e.g., Crestron, Extron).
• Diagnose and resolve AV-related issues both on-site and remotely, ensuring minimal service disruption.
• Collaborate with client IT teams and third-party vendors to deliver seamless AV functionality.
• Perform preventive and corrective maintenance on AV and IT hardware.
• Respond promptly to service tickets and dispatch to client sites as needed.
• Set up, configure, and maintain IT hardware including computers, servers, printers, routers, and switches.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, WAN).
• Execute system upgrades and software installations.
• Maintain detailed records of service activities, including diagnostics, solutions, and follow-ups.
• Communicate technical issues and resolutions clearly to non-technical users.
• Coordinate with remote support teams to ensure timely and efficient problem resolution.
• Stay current with emerging technologies and industry best practices. Technical Skills.
• Strong communication and interpersonal skills, both written and verbal. Valid driver's license with willingness to travel on short notice.
• Flexibility to work on-call hours, including early mornings, evenings, and occasional weekends.
• Ability to lift and transport AV equipment.
• Ability to work independently and manage multiple priorities effectively.

Qualifications

Hands-on experience with AV equipment (Crestron, Extron, Cisco, Polycom, Logitech, etc.). High school diploma or equivalent (Associate's degree or technical certifications in AV/IT preferred). Minimum 2-3 years of experience in a similar AV or field technician role. Familiarity with video conferencing platforms (Zoom, Microsoft Teams, Google Meet). Understanding of AV signal flow, cabling standards, and integration best practices. Basic network and systems troubleshooting (Windows, MacOS, Linux). Ability to read and interpret AV schematics and wiring diagrams. Experience in field support, helpdesk, or IT technician roles. Proficiency in common IT tools and troubleshooting methodologies.

Job Description

Lead and execute cloud infrastructure migrations to Azure, supporting enterprise clients in their digital transformation. Provide hands-on implementation, technical guidance, and customer support throughout migration projects.

Key Responsibilities

• Design and implement Azure-based infrastructure solutions
• Execute cloud migrations (on-prem → Azure, lift & shift)
• Work with services like Azure Migrate, ASR, AVS, AVD
• Provide technical consultation and support to clients
• Ensure smooth migration and deployment processes

Required Skills & Experience

• Strong experience with Azure services and implementation
• Solid background in cloud migration and infrastructure architecture
• Hands-on with Azure Migrate, ASR, AVS, AVD
• Good understanding of IT infrastructure and networking
• Experience with enterprise-level environments (Korean market preferred)
• Native-level Korean + good English

Nice to Have

Experience with AWS / GCP / Alibaba Cloud

Job Description

Deliver Azure architecture, governance, and cost-optimized solutions while supporting enterprise customers with data-driven insights and technical guidance.

Core Requirements

• Strong Azure expertise (architecture, operations, governance)
• Understanding of FinOps & cost optimization
• Ability to analyze data & telemetry reports
• Excellent communication (technical → non-technical)
• Customer-focused problem-solving mindset
• Strong organizational & multitasking skills
• System thinking & big-picture analysis

Preferred Skills

• Experience in cloud resiliency & security
• Knowledge of cloud service management (ITIL is a plus)
• Familiarity with Microsoft ecosystem & customer success roles
• Program/project management experience
• Stakeholder management & delivery best practices

Certifications

• Azure Solutions Architect Expert (AZ-305)
• Azure Administrator Associate
• ITIL Certification
• FinOps Practitioner
• PMP or ScrumMaster

Job Description

Enhance Microsoft 365 environments by improving performance, user experience, security posture, and adoption across enterprise systems.

Core Responsibilities

• Evaluate tenant health across M365 apps, services, and connectivity
• Optimize performance of Office, Teams, and Outlook
• Assess network readiness (bandwidth, latency, connectivity)
• Analyze usage data to improve adoption and engagement
• Recommend governance, compliance, and operational improvements
• Deliver clear reports with insights and action plans

Essential Expertise

• 8+ years of Microsoft 365 administration and optimization
• Strong knowledge of Teams, SharePoint, Exchange, OneDrive
• Experience with endpoint management and tenant monitoring tools
• Ability to analyze usage metrics and troubleshoot complex issues
• Understanding of M365 service health, incidents, and operations
• Strong communication and consulting skills

Certifications

• Microsoft 365 Certified: Teams Administrator Associate (MS-700)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• Microsoft Certified: Endpoint Administrator Associate (MD-102)

Preferred

• Microsoft 365 Certified: Enterprise Administrator Expert

Job Description

Experienced data architect delivering end-to-end analytics solutions using Azure Databricks and modern cloud technologies.

Key Responsibilities

• Design and implement analytics solutions using Azure Databricks / Microsoft Fabric
• Build and manage data pipelines and ETL/ELT processes using PySpark and related tools
• Integrate Databricks with Azure services (Data Lake, Synapse, Data Factory) and on-prem systems
• Oversee end-to-end data architecture, ensuring scalability, security, and best practices
• Collaborate with stakeholders to gather requirements and deliver effective solutions
• Provide technical leadership and mentorship to data engineering teams
• Ensure proper documentation, governance, and compliance standards
• Stay updated with emerging technologies to drive innovation

Essential Expertise

• 8+ years of Microsoft 365 administration and optimization
• Strong knowledge of Teams, SharePoint, Exchange, OneDrive
• Experience with endpoint management and tenant monitoring tools
• Ability to analyze usage metrics and troubleshoot complex issues
• Understanding of M365 service health, incidents, and operations
• Strong communication and consulting skills

Required Skills & Experience

• 8+ years of experience in data engineering / analytics solutions
• Strong experience with Azure Databricks, Spark, Delta Lake
• Proficiency in PySpark, SQL, ETL/ELT processes
• Experience with Azure Data Lake, Synapse, Data Factory
• Knowledge of CI/CD pipelines and Git
• Understanding of cloud security and scalable architectures
• Experience integrating analytics tools like Power BI

Nice to Have

• Microsoft Fabric experience
• Power BI development and reporting
• Spark Streaming / real-time data processing
• ARM templates / Infrastructure as Code (IaC)

Job Description

Drive enterprise AI adoption by enabling change management, user readiness, training, and value realization for Microsoft Copilot and AI solutions.

Key Responsibilities

• Identify AI use cases and support business case development
• Conduct Copilot readiness assessments and define adoption plans
• Design training programs and enablement materials
• Analyze adoption metrics, KPIs, and usage insights
• Implement feedback systems and user support mechanisms
• Measure adoption success and drive value realization
• Facilitate stakeholder discussions and support decision-making
• Manage change, address concerns, and drive outcome-focused adoption

Required Skills & Experience

• Experience in enterprise consulting, digital transformation, or change management
• Background in Microsoft 365 / Copilot adoption programs
• Strong understanding of AI, organizational readiness, and productivity transformation
• Familiarity with change management frameworks (e.g., Prosci)
• Strong stakeholder communication and cross-functional collaboration skills

Preferred Qualifications

• Experience with large-scale adoption programs (1k+ users)
• Experience across business functions (finance, legal, customer service)
• Multi-geo / multilingual rollout experience
• Experience creating learning assets and adoption dashboards (e.g., Power BI)

Certifications

• Prosci Certified Change Practitioner or equivalent
• Microsoft Certified: Azure AI Fundamentals (AI-900)

Job Description

Secure AI Architect specializing in governance, compliance, and protecting enterprise AI and cloud solutions across Microsoft ecosystems.

Core Responsibilities

• Advise enterprise clients on secure implementation of M365 and AI solutions (Copilot, Copilot Studio, AI Foundry)
• Architect and assess cloud security, identity, and governance frameworks
• Apply and manage controls across Microsoft Purview, Fabric, Entra, Defender, and Azure Policy
• Align solutions with privacy standards and regulatory requirements (e.g., GDPR, ISO, NIST)
• Lead focused consulting engagements with clear outcomes and executive-level communication
• Translate complex security concepts into clear, actionable guidance for stakeholders

Required Skills & Experience

• Background in cloud security, compliance, or enterprise architecture (Microsoft ecosystem preferred)
• Hands-on experience with Microsoft security and governance tools (Purview, Entra, Defender, Azure Policy, M365 Admin)
• Experience advising organizations on secure AI / M365 adoption
• Understanding of responsible AI, privacy-by-design, and regulatory frameworks
• Strong communication, stakeholder management, and consulting skills

Preferred Qualifications

• Familiarity with AI governance, model risk management, and data-driven decision frameworks
• Experience with Azure AI, Fabric, and AI Foundry security configurations
• Experience defining RACI models, acceptable-use policies, or AI/cloud risk registers
• Exposure to FinOps or cost optimization in Azure/M365 environments

Certifications

• Microsoft Certified: Cybersecurity Architect Expert (SC-100)
• Microsoft Certified: Information Protection Administrator (SC-401)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• Bonus: Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent

Job Description

Support enterprise sales by engaging leads, qualifying opportunities, and building customer relationships to drive AI solution adoption.

Key Responsibilities

• Engage inbound & outbound leads and qualify opportunities
• Conduct discovery calls to identify business needs & AI use cases
• Maintain CRM records and track pipeline/activity
• Collaborate with account teams and participate in client calls
• Deliver demos and explain solutions
• Identify upsell opportunities and support account growth

Requirements

• 2–3 years B2B sales experience
• Strong communication & relationship-building skills
• Basic knowledge of AI, software, or cloud technologies

Key Outcomes

• Generate and manage sales pipeline
• Increase product usage and customer adoption
• Contribute insights and support revenue growth

Job Description

Design and deliver scalable AI-driven solutions on Azure, leveraging LLMs and data technologies to solve real-world business challenges.

Experience Required

• 5+ years in IT (including 2+ years in Data Science & Azure)
• Experience with at least one GenAI project or PoC using recent LLMs
• Flexible for shift work

Good to Have

• Full IT lifecycle experience
• Client communication
• Matrix organization experience
• Python
• Prompt Engineering & Azure OpenAI / LLMs
• Form Recognizer, Vector Databases
• Strong communication, problem-solving, teamwork
• JavaScript frameworks, .NET

Certifications

• AI-102, DP-100, Databricks LLM

Job Description

Lead end-to-end database migrations to Azure, designing scalable, high-performance solutions across multi-cloud and on-prem environments.

Core Requirements

• 5+ years experience + 2+ years in Azure cloud environments
• Strong hands-on in DB migrations (On-prem / Multi-cloud → Azure)
• Expertise in Azure DB tools (DMS, Azure Migrate, DMA)
• Experience with SQL, MySQL, PostgreSQL, MongoDB, Cassandra
• Ability to lead migrations, work with stakeholders & deliver solutions

Good to Have

• Multi-cloud exposure (AWS / GCP / Alibaba)
• DB performance tuning, troubleshooting & high availability
• Linux/Unix + scripting
• CI/CD, IaC (Terraform/CloudFormation), NoSQL knowledge
• Strong communication, ownership & problem-solving

Job Description

Build data-driven solutions and automation pipelines using Python in a fast-paced, global environment.

Core Requirements

• 3+ years coding experience with Python
• 1+ years working experience with PowerBI (or Grafana), SQL (or other database) and automation
• A quick learner and flexible on priority adjustment
• Strong communication skills to work with headquarter team
• Experience with Docker and Kafka